Frequently Asked Questions

Product / Material Questions 

Does Goodfellow supply samples of material? 

Goodfellow sells small quantities of materials and, therefore, we do not generally provide samples of our materials free of charge. However, if you require a sample of material for a specific reason, please contact your local office as we may be able to assist. 

How can Goodfellow help me if I can't find precisely what I require? 

In addition to our catalog items, Goodfellow can also supply custom-made items. This means that if you have a need for a material, quantity of material, form of material or size of material not listed in the catalog, please contact us as we may be able to assist. 

How many materials and forms are offered? 

Just over 500 different materials and 32 different forms (rod, wire, tube, foil, etc.). 

 

Account Questions 

What are Goodfellow's standard payment terms? 

If you have a credit account, our standard terms of payment are net 30 days from the date of invoice. Alternative payment terms must be agreed in writing with Goodfellow at the time of ordering. Customers may be asked to pay cash with order or cash against pro-forma invoice with their first order. In order to establish a credit account we will require details of your bankers, along with two trade references. 

How do I change my password? 

Simply go to "My Account" and then select "Forgot Password" at the log-in screen. You will receive a link via your registered email to follow and enter a new password. 

How secure is my personal data? 

Full details of our security policies are detailed under the section entitled "Privacy Policy". All personal information is securely stored and will only be used by Goodfellow. Any credit card information which is given to us will be deleted from our records once the transaction has been completed. If an item has to be returned and the card credited, you will be asked to supply details of your card again. 

If I register, will I receive unsolicited e-mails? 

We use the e-mail addresses of our customers to advise them of items which could be of interest. However, if you do not wish to receive any further marketing communications from us, you can unsubscribe from any marketing email at any time. We will continue to email you relating to specific orders you have placed.

What are the benefits of registering on the site? 

It is not necessary to register to use the Goodfellow website to obtain current prices and technical information for our products. However, registering on the site will enable you to make on-line purchases and it will also enable us to keep you up to date of any developments in our range of materials. 

 

Ordering and Payment Questions 

How can I pay for my orders? 

If you or your company has a credit account with Goodfellow, purchases made online on the website will be charged in the usual manner. If you do not have an account with us or would prefer not to use your account, Goodfellow accepts payment via VISA, MasterCard, American Express, Switch and Delta. 

 

Website Specific Questions 

How are Cookies used on the Goodfellow Website? 

Our website uses cookies to ensure that you get the best possible experience when viewing and ordering from it. By continuing to browse our website we will assume that you are happy with this.  For more information, view our full cookie policy. 

How current are the prices of the items on the Goodfellow website? 

The site is updated on a regular basis and, therefore, the prices shown on the Goodfellow website are up to date. 

How do I order items on the Goodfellow Website? 

Ordering on the website is very simple. Simply find the material or item you require from the "Product Search" or "Products" sections and then click on the item to add it to your Shopping Basket. You will be advised that the item has been added to your basket. Repeat the process to select further items and then click on the "Shopping Basket" option on the left hand menu to proceed to the "check out". Follow the instructions on each of the screens to complete the process. 

How many items are there on the Goodfellow website? 

There are currently over 170,000 items from our Speciality Product Range listed on our website, plus access to our Technical Solutions team to help you obtain the exact material you need even when our stock items aren't suitable.

 

Goodfellow Specific Questions 

What does Goodfellow do? 

Goodfellow is a supplier of advanced scientific materials in a range of materials, forms and sizes. You can read more about us here.

What discounts does Goodfellow offer? 

Our standard catalog pricing structures take account of increasing quantities. Therefore, the unit price decreases as the quantity ordered increases. However, if you require a quantity in excess of the maximum amount listed, please contact Goodfellow as we may be able to offer a more competitive price. It may also be worthwhile looking at the "Special Offers" section of the site, as there are always a number of items which are available at a discounted price. 

What extra shipping costs am I likely to be charged? 

The prices quoted by Goodfellow in the catalog are inclusive of shipping by door-to-door courier (such as, but not specifically, FedEx, UPS or DHL) and there are usually no extra charges for shipping. Hazardous materials or specific global locations may incur additional charges; you will be advised of this during the ordering process before you complete your order.

 

Printed Materials Questions 

How do I get hold of a printed catalog? 

As part of our sustainability program we no longer offer printed catalogs. All products in our Speciality Product Range are listed on our website - there's over 170,000 items, plus we have a full range of Technical Solutions to help you get to the material you need for your project. Contact us to find out more information.