The Company:
A supplier of high-quality metals and materials, Goodfellow specializes in the research and development sectors with a strong focus on science and industry. Our technical teams have worked on materials that have contributed to scientific breakthroughs in nuclear fusion, the fight against COVID-19, and have been used in probes that have travelled through space as far as Saturn.
Established in London in 1946, Goodfellow now supplies materials globally and holds offices in the UK, France, Germany, USA and China. Today, backed by the prestigious Private Equity firm Battery Ventures, Goodfellow is on an exciting trajectory with a strong mergers and acquisitions strategy and ambitious goals to achieve our growth targets.
Goodfellow has successfully completed the acquisition of Potomac Photonics, headquartered in Baltimore, USA. Potomac is a distinguished microfabrication company renowned for its expertise in quickly and cost-effectively developing miniature products and bringing them to market. With capabilities spanning micro-machining of polymers, metals, ceramics, and glass, Potomac achieves specifications that surpass traditional manufacturing processes.
https://www.goodfellow.com/
https://www.potomac-laser.com/
https://www.battery.com/company/goodfellow/
The Job:
This is a key position within a unique partnership that combines advanced materials from Goodfellow with Potomac’s precision micromachining expertise. By leveraging both offerings, you will be integral in delivering tailored solutions to meet complex customer needs. As an Account Manager, you will play a vital role in driving sales growth, building strong relationships, and ensuring the success of our combined value proposition.
Key Responsibilities:
- Quickly and professionally respond to customer inquiries about our services and materials.
- Build and maintain relationships with new and existing customers.
- Drive growth by managing customer portfolios and expanding sales within your territory.
- Achieve KPIs and sales targets by identifying new business opportunities and maximizing revenue from existing accounts.
- Provide timely follow-up on quotes, inquiries, and sales opportunities.
- Collaborate with our technical and sales teams to ensure customer satisfaction.
- Use Salesforce to manage customer data and opportunities—Salesforce experience is a plus.
- Assist with pricing, quotes, and ensuring all necessary information is provided for smooth order processing.
- Participate in occasional travel to visit customers, attend trade shows, and represent Potomac and Goodfellow at industry events.
Key Requirements:
- A background in sales, with proven ability to build relationships and drive growth.
- Strong track record of meeting or exceeding sales targets and KPIs.
- Knowledge of micro-manufacturing or materials is ideal, but experience in a similar technical field will be considered.
- Strong communication skills, both verbal and written.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with Salesforce or other CRM Systems.
- A proactive and motivated individual who enjoys working as part of a team.
- STEM degree or relevant sales experience in a similar technical field required.
- 2 Years’ Technical Sales experience is preferred.
Key Expectations:
- Strong analytical and problem-solving skills
- Good technical product/industry knowledge
- Self-motivated with the ability to work on own initiative to drive activities and meet deadlines
- Excellent interpersonal skills with the ability to adapt style and approach in different environments
- Ability to remain calm under pressure and respond to challenging and changing business demands
- Ability to work as part of a team to achieve results
Salary:
- Competitive salary - $55,000 - $70,000, and commissions based on experience.
- Generous benefits package to include health, dental, vision, life insurance, PTO and 401K.
- Monday - Friday
All employees are required to live by the company values:
Continuous Improvement:
- Acknowledge the shortcoming and limitations within yourself and your team and take action to mitigate these.
- Seek ways to improve and enhance Goodfellow working practices.
- Be receptive to new ideas and practices to improve the results within your team.
- Implement solutions and changes positively and encourage the same within your team.
- Encourage your team to provide solutions not problems.
- Be receptive to feedback for your own and team’s performance.
- Go above and beyond.
- Actively seek feedback from your teams’ customers to ensure their needs and expectations are met.
Responsibility:
- Knowledge of managing the commercial impact of a team.
- Ability to meet both personal and departmental KPIs.
One Team:
- Regularly communicate the progress of the department/teams’ efforts based against the operational plan and business objectives.
- Build a positive and healthy working relationship with all colleagues in your team and company.
- Communicate with all colleagues in a professional, calm and assertive manner.
- Be flexible to the needs and requirements of other teams.
Customer Centric:
- A mindset that puts the customer at the centre of everything we do.
- Flexibility and a positive attitude towards opportunity.
- Exhibit a positive approach and treat all colleagues, clients etc with dignity and respect.