Leaders in Metals & Materials
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Returns and Claims
We will only accept return of goods provided we are contacted BEFORE the goods are returned. When we agree to the return we will issue a Goods Return Number and give instructions for the method of return of the goods. Goods will not be accepted for return without a valid Goods Return Number.
Great care is taken during manufacture and packing and all items are carefully inspected before shipment. Any claim in respect of short delivery, incorrect material or defective quality must be notified to us in writing within three days of delivery. Please retain ALL packaging for our inspection. Our liability for any such claim shall not exceed the cost of replacement of the goods free of charge, or crediting the customer with the invoice value thereof.
Goods ordered in error
We do not accept responsibility for customers' errors in ordering. The amount of credit for returned goods will be at our discretion. Where we accept returned goods a restocking charge will be made.